Staff Senior Technical Writer, UI text, user & sysadmin doc, Santa Clara 4x/wk (SSU-608)

Staff Senior Technical Writer, UI text, user & sysadmin doc, Santa Clara 4x/week (SSU-608)

Summary: This cloud app security and governance startup needs a staff Senior Technical Writer to work solo creating original installation, configuration, troubleshooting, and tuning content as well as UI text (tooltips, etc) and procedures doc for business end users. Deliver "full coverage" solutions to tech comms issued raised by customers, acting independently and transcending typical tech writer duties.

Job title:	Staff Senior Technical Writer, UI text, user & sysadmin doc, Santa Clara 4x/week (SSU-608)
Job code:	SSU-608
Compensation:	Competitive 6-figure base salary, 10-15% personal performance bonus, complete insurance benefits, 401(k), and pre-IPO stock options (vesting over four years with a one-year cliff).
Location:	Onsite in Santa Clara at least 4 days/week, with 1 day/week working from home. Flexible hours. Willingness to do early morning or late-night conference calls.
Audience:	Business end users and IT admins for cloud security automation platform
Tasks:	Manage products' content architecture, test steps in cloud apps, write detailed procedures, and create UI text (such as labels, tooltips, title bar text, and non-interactive instructions) as well as contribute to marketing content. Participate in two staggered 2-week Agile sprints. You won’t have to write original developer documentation, but might need to supplement existing developer content with relevant examples from cloud apps. Identify communications-related issues from customer feedback, make recommendations, and implement all aspects of appropriate solutions without help or guidance.
Deliverables:	(1) installation guides, (2) configuration guides, (3) troubleshooting guides, (4) tuning, (5) UI text (tooltips, etc), (6) related procedures documentation. Product handles security monitoring (including in-service configuration settings, policy violation detection, and anomaly detection).
Tools:	ProProfs KB, HTML, CSS, Microsoft Office suite, Axure, Adobe Photoshop, Camtasia
Soft Skills:	Positive, energetic, can-do attitude and achievement orientation. Being self-motivated and able to think on your feet are essential, as is willingness to jump in and deliver full-coverage solutions (rather than just the "tech writing" part).
Team:	You'd be the company's only technical writer, but will take over from employee #9 who did a good job setting up documentation and UI content infrastructure. Key SMEs are offshore, so early or late conference calls with India are required.
Starts:	ASAP
Duration:	Full-time, 40 hrs/week.
Relo/Visa help:	No
Representation:	Principals only, please

Required:

Working knowledge of IT security
Familiarity with SaaS infrastructure
Solid experience with information architecture, information design, and documenting SaaS products
Willingness to write UI text (labels, tooltips, title bar text, and non-interactive instructions)
Excellent oral and written communication, research, analytical, problem-solving, and interpersonal skills
Shareable portfolio of customer-facing content about complex software
Willingness and ability to work onsite 2-days/week in Santa Clara

Desired:

Experience creating and documenting relevant examples from cloud apps to supplement existing developer content
Exposure to Salesforce and/or Amazon Web Services administrative interfaces
Ability to create video content using Camtasia (or similar)
Background documenting in an Agile development environment (two-week sprints)

This is a full-time (40 hours/week), salaried staff role that pays competitively and includes full insurance benefits, 401(k), an individual performance bonus, and pre-IPO stock options.

To apply:

Please email your Word-formatted resume (and a cover letter highlighting any relevant but less-than-obvious experience) to Andrew Davis, synergistech@gmail.com, citing "SSU-608" in your Subject line.

Technical Writer, Tech Writer, Documentation Writer, Information Developer, Content Developer, manual, procedures, documentation, policies, SaaS, Software as a Service, UI text, tooltips, tool tips, title bar text, IT security, monitoring, in-service configuration, policy violation detection, anomaly detection, Amazon Web Services, Salesforce, South Bay, Silicon Valley